Creator of the Six Sigma Approach to Legal Intake, a powerful strategy to maximize lead conversion, optimize intake departments, and increase overall profitability. Developed with major law firms and business clients alike, he is the co-author of the best-selling book on Legal Intake. Mr. Jackson’s Six Sigma partners include major Fortune 50 companies such as GE, IBM, Motorola, and Procter and Gamble, and his OPUS Intake Solutions have transformed many top firms in the Personal Injury and Mass Tort arena.
Dr. Michael McAleer has been overseeing successful intake operations for the last sixteen years and is responsible for development of the Six Steps To Effective Intake as presented in their book. His hands-on approach to training and coaching turn intake specialists into top-performers.
Together Mr. Jackson and Dr. McAleer created the OPUS Intake Solution and are the authors of the best-selling book “The Six Sigma Approach To Intake for Mass Tort and Personal Injury Law Firms”. They consult regularly with major law firms across the country and speak at many of the most popular law confrences. Last year, they released their ground-breaking eLearning System: The OPUS Intake Training, Evaluation and Certification.