“1-888-GO-ANSWER! prides itself on being a best in class outsourced legal intake contact center but maintaining quality with over 500 agents spread around three contact centers can be a tall order. In an effort to always improve, we recently put 15 people through the Opus eLearning system and the results were so impressive that we’re rolling it out companywide. It’s now mandatory for our legal intake agents to go through the Opus eLearning system.”
Mass Tort Training
Are you interested in expanding into Mass Tort but are not sure if your firm is ready to go the distance? We offer “out of the box” tools and experience to get up and running to do mass tort right the 1st time.
With programs focusing on “Selling The Firm” and “Closing the Deal”, your team will learn to identify and close the “Potential New Client” and get the contract signed. They’ll learn how to employ Active Listening and Empathy, Overcome Objections, Improve Accuracy and much more.
OPUS Intake, once only available to a small handful of firms, is opening the doors with their new eLearning Series for Intake Specialist training, evaluation and certification.
3 Courses, 18 “One-Hour” Lessons
Developed by Top Experts
Creator of the Six Sigma Approach to Legal Intake, a powerful strategy to maximize lead conversion, optimize intake departments, and increase overall profitability. Developed with major law firms and business clients alike, he is the co-author of the best-selling book on Legal Intake. Mr. Jackson’s Six Sigma partners include major Fortune 50 companies such as GE, IBM, Motorola, and Procter and Gamble, and his OPUS Intake Solutions have transformed many top firms in the Personal Injury and Mass Tort arena.
Dr. Michael McAleer has been overseeing successful intake operations for the last sixteen years at the Tomblin, Carnes, McCormack Law Firm and more recently at the Brent Coon and Associates Law Firm. Dr. McAleer is responsible for creating the Six Steps To Effective Intake as presented here. His background in teaching and his practical experience in intake make him the go-to guy for implementing the ideas in this book.
“The OPUS team has brought it’s big-business mind-set to Mass Tort intake… instantly setting the standard on best practices with this fresh and powerful new approach. A must for any attorney that understands where his ROI really comes from and wants his Mass Torts truly Made Perfect.”